Service Request System
Manage internal requests, track status and improve response time with a structured system.
New Requests
14
In Progress
6
Resolved
38
Common Challenges
- •Requests sent via WhatsApp or email
- •No tracking for request status
- •Delayed response and follow-ups
- •No centralized request system
Key Features
- •Request submission form
- •Status tracking (Pending / In Progress / Done)
- •Assignment to responsible team
- •Email notifications (Power Automate)
- •Simple dashboard overview
Investment Plans
Basic Request
RM3,000
starting from
Simple request submission and tracking.
- ✔ Request form
- ✔ Status tracking
- ✔ Basic assignment
- ✔ Email notification
Most Popular
Service Workflow
RM5,500
starting from
Structured service workflow and tracking system.
- ✔ Full request lifecycle tracking
- ✔ Assignment & ownership
- ✔ Dashboard visibility
- ✔ Notification flow
- ✔ Reporting overview
Enterprise Service
RM9,000+
starting from
Advanced service system with customization.
- ✔ Everything in Workflow
- ✔ Multi-department setup
- ✔ Custom workflow logic
- ✔ Advanced reporting
- ✔ Integration ready